Required qualifications
- Help Lab users and staff solve computer and software problems. Exhibit positive attitude, enthusiasm, and desire for helping people (co-workers, lab users, supervisor, etc.). Show positive attitude toward all users, including individuals one might consider "difficult."
- Work together with staff to equitably share workload consulting users, disbursing printouts, issuing print cards, answering telephone, etc. Promptness and commitment to Lab business is key. Staff occupy front desk at all times, no exceptions, unless occupied consulting or with other job tasks. Workforce nevertheless "keeps an eye" on the front desk, prepares to shift responsibilities as necessary.
- When homework overwhelms, discuss this with staff and supervisor, and accommodate work responsibilities. Observe Lab duties, share the workload, and avoid morale problems.
- Walk around. Ask users if they need help. Make your presence known. Make it obvious proactive user-help takes precedence over reading newspapers, using the Internet, IRC, doing homework, chatting, etc. Visibility, availability, mobility (i.e., do not just sit there!). Keep conversation quiet! The Labs are not libraries but are not coffeehouses, either.
- Discreetly use food and drinks in the Lab, keeping items away from Lab workstations. Set a good example! Ask users to refrain from using food at the computers and to place drinks off the table, reminding them of food and drink restrictions at the computers.
- Periodically work alone
- Check computers' conditions. All staff checks status of computers in ALL Labs at least once every hour on shift and when classes dismiss in 307 or 308. Check the schedule. Check all monitors for login screen. No ULID's. Straighten chairs and equipment. Leave disks in lost and found. Put extraneous papers in trash or (if handouts) place in tray by teacher's workstation. In other words, make Labs look presentable and useable for the next group or user.
- Consistently work the same 10 to 20 hours per week — available as early as 8:00 a.m. When you work less than ten hours per week, you get less learning opportunity and experience concerning Lab operations. Show your positive reception. Appreciative staff shows desire and creatively compensates.
- E-mail staff when time off needed (cc: supervisor), 24 hour notice minimum, preferably more. Allow sufficient time for substitutes to plan. Call in when you expect to be late for shift. Respond yes or no to e-mail when asked to substitute (again, cc: supervisor).
- Promptly follow supervisor's directions. Do task immediately unless discussed agreed-upon reasons for delay. The workload is fair for the pay, and many times staff is required to do nothing but be ready to respond immediately to tasks, unless otherwise indicated. Simply stated, "be ready, respond promptly." Check e-mail daily for job items and respond speedily.
- We expect staff to ask other personnel to help handle unknowns when they do not know the answer to a lab user's question. Ask another employee for help, stand by, observe, ask questions, and learn from your peers and other personnel. Suggest a workshop or one-on-one tutorial. Avoid "staying in the dark."
- Attend workshops, upgrade skills. Inquire about procedures or problem solving-methods when the answer is not clear.
Desired Qualifications:
Know the following. Do something to learn more as needed.
- Windows 2003 computers
- Microsoft Office 2003, including Access (2-hour workshop for each required)
- Internet Tools (Current Version)
- Web page authoring, design (2-hour Frontpage workshop required)
- Graphic editing packages
- Scanner software: pictures/OCR
- Network laser printer
- Projection systems
- LiveText (2-hour workshop attendance required)
Work Hours
Monday-Thursday: 8:00 a.m.-10:00 p.m.
Friday-Saturday: 8:00 a.m.-5:00 p.m.
Sunday: 12:00-10:00 p.m.
